Privacy policy

Who this applies to

This policy applies to Trico Construction, LLC, 981 Howard St, San Francisco, CA 94103, and to this website.

What this website collects

This site has exactly one form, on the contact page. When you submit it, the following fields are transmitted to us and no others:

• Your name — required.
• Email address — required, so we can reply.
• Telephone number — optional.
• The address of the building — optional.
• Roughly when it was built — optional.
• Scope — optional, a menu selection.
• The project — required, free text.
• Your consent — a required checkbox recording that you agree to be contacted about the enquiry.

The form also contains one hidden field labelled “Website”, positioned off screen. It exists solely to detect automated submissions: a person never sees it or fills it in, and a submission that arrives with it completed is discarded. It collects nothing about you.

Nothing on this form is pre-filled, inferred, purchased or appended from another source. What we receive is what you typed. The submission is delivered to us by email at [email protected], together with the date and time of submission and the hostname of the site it came from. There is no customer database behind this website and no login of any kind.

Please do not attach drawings, surveys, inspection reports or anything about your finances to a first enquiry. Telephone and we will tell you where to send them.

What a telephone call records

When you telephone about a building, we write down what is needed to answer you: your name, a way to reach you back, the address of the building, and what you want to do to it.

Where the call becomes a project, we hold the ordinary records a builder has to hold: the estimate, the contract and any change orders, drawings and permit documents, submittals and selections, daily records, site photography, inspection and test records, subcontractor and supplier documents, invoices and payment records, and the closeout package. Several of those we are contractually and legally obliged to retain.

We do not record telephone calls.

What we hold about your building, and about your home

This deserves its own section, because a builder ends up holding a genuinely unusual amount of information about somebody’s private life: the layout of your house, photographs of the inside of it, when you are away, what your alarm arrangements are, and who has keys.

We treat all of that as confidential. It is shared only with the people working on your project and with the subcontractors who need it to do their part, and it is never used for marketing, published, or shown to another client.

Site photography taken on your project belongs to your project. We do not put it on a website — which, as it happens, is why there are no photographs on this one — and we do not use it in a proposal to somebody else without asking you first and in writing.

Cookies, analytics and advertising tags

This site sets no cookies of its own. There is no session, no login, no preferences store, no consent-banner state and no first-party analytics.

We do not use Google Analytics, Meta Pixel, LinkedIn Insight, Hotjar, session recording, heatmaps, chat widgets, embedded video, embedded maps or social media buttons. No fonts, stylesheets, scripts or images are fetched from a content delivery network; the two typefaces used here are served from this domain.

Microsoft Advertising Universal Event Tracking (UET) is currently disabled. This site is built to load the UET tag from bat.bing.com while we run paid search advertising, but it is conditional on a single tag identifier in the site configuration file. While that identifier is unset the tag is not present in the page at all: no script element is written, no queue is created and no request is made. In its present state this website makes zero external network requests of any kind. If that changes, this section changes with it, because it is generated from the same setting.

Server logs. Our web host keeps ordinary server logs recording the IP address, browser and device type, the page requested, the referring page and the time. These are technical records used for security and troubleshooting, generated by the hosting infrastructure rather than by anything on the page.

Why we hold it, and what we never do with it

We use what you tell us to answer your enquiry, prepare an estimate, obtain permits, carry out the work, invoice it, and meet the record-keeping obligations that come with licensed construction work in California.

We do not sell, rent, trade or share your details with anyone for their own marketing, and we do not build advertising audiences from them. The only third parties who receive anything are the ones who have to: the architect, engineer and subcontractors working on your project, the city in the course of permitting, our insurers where a claim arises, our accountants, and regulators or tax authorities where the law requires it.

Note that permit records are public. Once a permit is filed, the address, the scope and the valuation are a matter of public record, and that is a consequence of the city’s process rather than anything we control.

How long we keep it

An enquiry that does not become a project is kept while it is live and for a short period afterwards, then discarded.

Project records — contracts, change orders, drawings, permits, photographs, inspection records, invoices — are kept for as long as accounting, tax and California construction liability rules require, which is a long period and in some cases runs for years past completion. That is not something we can shorten on request, and it protects you at least as much as it protects us.

Server logs are kept for a short operational period by our host and then rotated out.

Your choices, including under California law

You can ask what we hold about you, ask for it to be corrected, ask for it to be deleted, and tell us to stop contacting you. The opt-out policy sets out how, and is explicit about what we are still obliged to keep after a deletion request.

California residents have specific rights over personal information under state law, including the right to know what is collected and to request deletion. We honour those requests from anybody who asks, resident or not, subject only to the records we are legally required to retain. We do not sell personal information and never have.

Changes, and how to reach us

If this policy changes we update the review date at the top of this page.

To ask anything about it, telephone (415) 543-2100 during Mon–Fri 8:00 AM–5:00 PM PT, email [email protected], or write to Trico Construction, LLC, 981 Howard St, San Francisco, CA 94103.